WIAG Global — United States Returns & Refunds Policy

🔄 Return Eligibility

Due to the nature of alcohol products and international shipping regulations, we can only accept returns in the following circumstances:

• Product arrived damaged or broken during transit
• Product received is incorrect (wrong varietal or style)
• Product is defective (manufacturing fault)
• Order was cancelled before dispatch from our warehouse

📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect please follow these steps:

1. Take clear photos of the damaged packaging and product
2. Email us at info@wiagglobal.com within 48 hours of delivery
3. Include your order number and photos in the email
4. Our team will assess and respond within 2 business days
5. If approved we will arrange a replacement or refund

💰 Refund Process

• Approved refunds are processed within 5-7 business days
• Refunds are returned to your original payment method
• You will receive an email confirmation once processed
• Bank processing times may vary (allow up to 10 business days)
• Shipping costs are non-refundable unless the error was ours
• Import duties paid are non-refundable

🚫 Order Cancellations

• Orders can be cancelled before dispatch only
• Once dispatched from Australia cancellations are not possible
• To cancel email info@wiagglobal.com immediately after placing your order
• Include your order number in the subject line
• We will confirm if cancellation is still possible

🛃 Customs Seizures

✈️ Return Shipping

• We do not accept physical returns of alcohol products due to international shipping regulations
• For approved refund cases you will NOT need to return the product
• Simply provide photos as evidence of damage or fault
• We will issue a refund or replacement without requiring the product back

📞 Contact Us