Shipping Policy — Canada

Last updated: June 2026 | Applies to: wiagglobal.ca | Contact: exports@wiagglobal.com

Shipping Policy — Canada

⚠ We ship to 5 provinces only. Due to Canadian provincial alcohol import regulations, WIAG can currently deliver to consumers in Alberta, British Columbia, Manitoba, Ontario, and Quebec only. We are unable to ship alcohol to New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Saskatchewan, or Yukon.

1. Order Processing

All Canadian orders are processed within 48 business hours of payment confirmation, excluding weekends and Australian public holidays. You will receive a tracking number by email once your order has been dispatched from our warehouse in Epping, Victoria, Australia.

2. Carrier & Importer of Record

All Canadian alcohol shipments are sent via UPS in accordance with Canadian provincial liquor board requirements. Each province requires an Importer of Record (IOR) — the party legally responsible for the import — which varies by destination as set out below.

By placing an order, you confirm you are the purchaser and accept the IOR conditions applicable to your province.

3. Provincial Shipping Rules

Each Canadian province sets its own rules for importing alcohol. Please review the requirements for your province before ordering:

Province Shipping Method Importer of Record Key Requirements
Alberta Air only (UPS Express / Express Saver) The purchaser Alcohol-only shipment. Max 45L per 90 days. Foreign alcohol levy applies. Orders over 6L require Alberta Gaming & Liquor Commission (AGLC) documentation.
British Columbia Ground or air BC Liquor Control Board (BCLCB) c/o consignee Alcohol-only shipment. Max 45L per day. Foreign alcohol levy applies. BCLCB collects all charges and advises when UPS may deliver.
Quebec Air only (UPS Express / Express Saver) The purchaser Alcohol-only shipment. The consignee must hold a permit for any shipment over 0.5% ABV. Max 45L per day. Foreign alcohol levy applies. Must clear Société des alcools du Québec (SAQ) before delivery.
Manitoba Air only (UPS Express / Express Saver) The purchaser Alcohol-only shipment. No volume limit. Foreign alcohol levy applies. IOR pays any outstanding fees during clearance before delivery.
Ontario Ground or air Liquor Control Board of Ontario (LCBO) c/o consignee Alcohol-only shipment. Max 45L per day. Foreign alcohol levy applies. Proof of payment must be submitted to UPS Supply Chain SolutionsÂź Customs Brokerage. Duties and taxes paid by consignee before delivery.
Quebec customers: You must hold a valid import permit for alcohol shipments over 0.5% ABV before ordering. Shipments without a permit will be held or returned by the SAQ at your expense.

4. Estimated Delivery Timeframes

Once dispatched from Australia, estimated delivery is 6–12 business days, depending on province and provincial liquor board clearance:

Shipping Stage Estimated Time Notes
Order processing 1–2 business days After payment confirmed
Australian export clearance 1–3 business days May vary
International transit (UPS) 3–6 business days Air faster than ground
CBSA + provincial liquor board clearance 2–5 business days Varies by province
Last-mile delivery 1–2 business days After clearance & charges paid
Total estimated delivery 6–12 business days From dispatch date
Important: The estimate begins from dispatch, not order date. Provincial liquor board clearance (especially BC and Ontario, where the board collects charges before release) can extend timeframes. This is outside our control.

5. Volume Limits

Most provinces impose a maximum import volume of 45 litres per shipment (per day or per 90 days, depending on province — see Section 3). All WIAG orders fall well within these limits: our largest pack (24 × 187ml) is approximately 4.5 litres.

6. Customs Duties, Levies & Clearance Costs

Imported alcohol attracts customs duty and a provincial foreign alcohol levy. Depending on your province, these are either collected by WIAG at checkout or by the provincial liquor board / UPS before delivery.

6.1 What may apply

  • Canadian customs duty on imported wine (assessed by CBSA)
  • Provincial foreign alcohol levy (varies by province)
  • UPS customs brokerage and clearance fees
  • Provincial liquor board handling charges (BC and Ontario)

6.2 Canadian sales tax

WIAG ships from Australia on an export tax-free basis. WIAG does not collect or remit Canadian GST, HST, or provincial sales tax. Any taxes, duties, or levies assessed on import are the responsibility of the importer (you, or the provincial liquor board acting as IOR).

Summary: You are responsible for import duties, provincial levies, and clearance charges. In BC and Ontario, the provincial liquor board acts as Importer of Record and will collect charges before release. In Alberta, Quebec, and Manitoba, you are the Importer of Record.

7. Delivery Requirements

Canadian law requires alcohol be received by a person of legal drinking age. UPS is instructed to:

  • Request valid government-issued photo ID confirming the recipient is of legal drinking age in their province (18 in AB/MB/QC; 19 in BC/ON)
  • Require a signature on delivery — parcels are never left unattended
  • Refuse delivery if no eligible adult is present or ID cannot be verified

If delivery is unsuccessful, UPS holds the parcel at a local depot. Re-delivery and return freight costs are borne by the customer.

8. Shipping Costs

Shipping costs are calculated at checkout based on your province and order weight, and displayed in CAD. Air-only provinces (Alberta, Quebec, Manitoba) may incur higher freight than ground-eligible provinces (British Columbia, Ontario).

9. Tracking Your Order

A UPS tracking number is emailed once your order is dispatched. For support, contact exports@wiagglobal.com or call +61 3 9118 2797 (International).



WIAG Global — Canada Enquiries

Website: wiagglobal.ca
Email: exports@wiagglobal.com
Phone: +61 3 9118 2797 (International)

Office hours: Monday–Friday, 9:00 AM–4:00 PM AEST

View Returns & Refund Policy →