Last updated: June 2026  |  Applies to: wiagglobal.ca  |  Contact: exports@wiagglobal.com

Shipping Policy — Canada

1. Order Processing

All Canadian orders are processed within 48 business hours of payment confirmation, excluding weekends and Australian public holidays. You will receive a tracking number by email once your order has been dispatched from our warehouse in Epping, Victoria, Australia.

2. Carriers

We ship to Canada using the following international carriers, selected based on destination, package size, and service availability:

• DHL Express
• EMS (Express Mail Service) via Australia Post
• FedEx International
• UPS Worldwide

Your tracking link will identify the specific carrier assigned to your shipment. All carriers comply with Canadian import regulations for alcohol.

3. Estimated Delivery Timeframes

Once dispatched from Australia, estimated delivery to Canada is 6–10 business days. The full breakdown:

Shipping Stage	Estimated Time	Notes
Order processing	1–2 business days	After payment confirmed
Origin export clearance (AU Customs)	1–3 business days	May vary — see Section 4
International transit	4–7 business days	Carrier dependent
Canadian customs clearance (CBSA)	1–3 business days	May vary — see Section 4
Last-mile delivery in Canada	1–2 business days	After customs release
Total estimated delivery	6–10 business days	From dispatch date

4. Customs — Origin & Destination

As WIAG products are wine and alcohol shipped internationally, your order is subject to customs inspection and clearance at two points:

4.1 Australian Export Customs (Origin)

Before your order leaves Australia, it may be held for export clearance inspection. Australian customs may inspect wine shipments to verify:

• Export documentation and declared contents
• Compliance with Australian export regulations for alcohol
• Biosecurity and packaging requirements

In most cases this is routine and completed within 1–2 business days. WIAG ensures all required export documentation is prepared correctly. We cannot however guarantee the duration of this inspection.

4.2 Canadian Import Customs (Destination — CBSA)

Upon arrival in Canada, your shipment passes through the Canada Border Services Agency (CBSA). CBSA may:

• Hold the shipment for inspection and classification
• Request additional documentation or proof of purchase
• Assess applicable customs duties and clearance fees (see Section 5)

WIAG prepares all commercial invoices, packing lists, and export documentation in accordance with Canadian import requirements. The final release of your shipment is at the discretion of CBSA and timing cannot be guaranteed.

5. Customs Duties & Clearance Costs

WIAG collects customs duties and customs clearance costs directly from you at checkout or prior to dispatch. These charges are passed through to you at cost — WIAG does not mark them up.

5.1 What WIAG collects from you

• Canadian customs duty on imported wine (assessed by CBSA)
• Customs clearance and handling fees required to release your shipment

5.2 What WIAG does NOT collect

WIAG does not collect, charge, or remit Canadian GST, HST, or any provincial sales tax on your order. No Canadian sales tax will appear on your invoice or be charged at checkout.

If CBSA assesses additional unexpected charges beyond what was collected, our carrier will contact you directly to arrange payment before releasing your parcel.

6. Delivery Requirements

Canadian law requires that alcohol shipments be received by a person of legal drinking age. Our carriers are instructed to:

• Request a valid government-issued photo ID confirming the recipient is 19 years of age or older
• Require a signature upon delivery — parcels will not be left unattended
• Refuse delivery if no eligible adult is present or ID cannot be verified

If delivery is unsuccessful, the carrier will hold your parcel at a local depot and attempt re-delivery. If the parcel cannot be delivered after the carrier's standard attempts, it will be returned to WIAG. Re-delivery and return freight costs will be borne by the customer.

7. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight. All costs are displayed in CAD. WIAG does not mark up shipping rates — you are charged the carrier rate at time of booking.

8. Tracking Your Order

A tracking number is emailed to you once your order is dispatched. For support, contact exports@wiagglobal.com or call +61 3 9118 2797 (International).

---

Returns & Refund Policy — Canada

9. Our Commitment

WIAG stands behind the quality of our products. If something is wrong with your order, we want to make it right. Please read the following carefully as international returns for wine shipments involve specific conditions.

10. Eligible Returns

Reason	Eligible?	Action Required
Product arrived damaged	Yes	Photo evidence required within 48hrs of delivery
Wrong item received	Yes	Contact us within 7 days
Product faulty or defective	Yes	Contact us within 7 days
Order lost in transit	Yes	Raised after 20 business days from dispatch
Change of mind	No	We cannot accept returns for this reason
Customs delay	No	Delays at customs are not grounds for return
Duties/clearance costs too high	No	These are passed through at cost — not a WIAG charge

11. How to Request a Return

To initiate a return or refund claim, email exports@wiagglobal.com with:

• Your order number
• Description of the issue
• Clear photos of the damaged or incorrect product and packaging (for damage claims)

We will respond within 2 business days. Do not return goods without receiving written approval from WIAG first — unauthorised returns may not be accepted.

12. Return Shipping

Where a return is approved:

• WIAG will provide return shipping instructions and a prepaid label where applicable
• Products must be unused, unopened, and in original packaging
• You are responsible for ensuring the return complies with Canadian export regulations for alcohol
• WIAG will not be liable for goods lost or damaged during return transit

13. Refunds

Once a return is approved and goods are received back at our warehouse, we will process your refund within 5–7 business days to your original payment method in CAD.

The following are non-refundable in all circumstances:

• Original outbound shipping costs
• Customs duties and clearance fees already paid
• Re-delivery fees incurred due to failed delivery attempts

14. Damaged in Transit

If your order arrives damaged:

• Photograph the outer packaging and product before opening further
• Email exports@wiagglobal.com within 48 hours of delivery with photos and your order number
• Retain all original packaging — do not dispose of it until the claim is resolved

We will lodge a claim with the carrier on your behalf and arrange a replacement or refund depending on stock availability.

15. Lost Orders

If your tracking shows no movement for more than 10 consecutive business days, or your order has not arrived within 20 business days of dispatch, contact us at exports@wiagglobal.com. We will investigate and provide a resolution within 10 business days of lodging the claim.

16. Cancellations

Orders can be cancelled free of charge if requested before dispatch. Once dispatched, the order cannot be cancelled and standard return conditions apply. Email exports@wiagglobal.com immediately with your order number to request a cancellation.

---

Contact Us